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Welcome to Pinoy Cargo

By using our services, you acknowledge that you have read and agree to the terms and conditions listed below. Kindly discontinue use if you do not fully accept the terms listed there.

TERMS AND CONDITIONS

All Balikbayan boxes must be well and fully packed, meaning there should not be any air-space left in the box so that it will hold its shape when stacked on each other. Properly wrap fragile items with bubble wrap or clothing. Pinoy Cargo will not be held responsible for broken items inside boxes.

Boxes shall not be overpacked and create “bulky or buntis box”. These boxes will break open before they even reach the destination.
Pinoy Cargo has the right to not accept overpacked boxes.

Unresolved boxes

Customers who do not clear their balances upon arrival in the Philippines will face a weekly charge of 100 kr per box. Unpaid boxes will be disposed of after 6 months, with no financial compensation provided to the sender for the disposed cargo.

Insurance

For any unlikely event that would result in a loss of box, we provide an insurance policy of $100 for each box up. For larger values, please insure your box with your own insurance company.

Declaration of goods

Remember to fill-up the information sheet honestly and accurately. Balikbayan boxes shall contain personal and household effects only and shall neither be in commercial quantities or intended for sale. You may avail of the Balikbayan box privilege 3 times per year as long as the total value does not exceed 150 000 Php.

Important things to know

For more important information, please refer to the link important information.

Privacy Protection

To find out how we handle your personal information and protect your private data please refer to our Privacy Policy.

Plan your packing accordingly

Before packing: place a thick plastic garbage bag on the bottom of the box. This will give extra protection from moisture while your box is being delivered, especially during rain season.

Packing liquids: tape bottle caps to avoid leaking and place each liquid container in plastic bag. If leaking occurs this will cause wet boxes and boxes will break while on transport.

Label your box: Fill in the sender and receiver information on the box clearly. It is important that contact numbers are working so your loved ones can be contacted before delivery. These information need to be visible so do not cover it up with packing tape.

Secure your box: To properly secure your box, tape the top and bottom flaps with clear packing tape. tape the bottom part with a few layers to ensure that the flaps won’t open. Remember, it is a long way to the Philippines so boxes need to be properly secured.

PROHIBITED ITEMS:

Items that should not be packed in your balikbayan box include but are not limited to the items listed below. For more information on what your are not allowed to pack in your balikbayan box, visit the Department of Trade and Industry website.

  • Drugs and alcoholic drinks
  • Automobile/motorcycle parts or whole
  • Firearms, explosives and ammunition
  • Combustable items
  • Money in form of cash or check
  • Dog and cat fur, animal hides
  • Defence articles or items with military or proliferation applications
  • Cultural artifacts for example: pottery
  • Pornographic materials
  • Pirated items such as dvds and cds
  • Hazardous materials
  • Meat, poultry and livestock
  • Pets, soil, plants and seeds
  • Fruits and vegetables

Form of delivery

We deliver NATIONWIDE. Forms of delivery may vary if receiver address is located in a OFFSHORE, REMOTE, CRITICAL and RISKY area. Please check our list of such areas through the link here.